SHL Follow-Up Email Template for Recruiters (After Assessment Submission)

Silence after an assessment creates avoidable candidate anxiety. A short, predictable follow-up message can reduce drop-off and improve response quality. This template set helps recruiters communicate clearly after SHL completion.

For timing expectations and operational context, see SHL test wait time for recruiters.

Template 1: immediate acknowledgment (same day)

Subject: Assessment received - next steps

Hi [Candidate Name],

Thanks for completing the SHL assessment for the [Role Name] position. We have received your submission successfully.

Our team is currently reviewing results, and you can expect an update by [Date/Time Window].

If we need any additional information, we will reach out directly.

Best,
[Recruiter Name]

Template 2: delay update (if review exceeds timeline)

Subject: Update on your assessment review timeline

Hi [Candidate Name],

Quick update: your assessment is still under review. We are currently finalizing feedback with the hiring panel.

Revised update window: [New Date].

Thank you for your patience. We appreciate your time and interest in the role.

Best,
[Recruiter Name]

Template 3: shortlist progression

Subject: Next step after assessment

Hi [Candidate Name],

Thanks again for completing the assessment. We would like to move you to the next stage for the [Role Name] process.

Please share your availability for [time window] so we can schedule the next interview.

Best,
[Recruiter Name]

Template 4: non-progression closeout

Subject: Update on your application

Hi [Candidate Name],

Thank you for taking the assessment and for your interest in [Company]. After review, we will not be progressing with your application for this role.

We appreciate your effort and will keep your profile in mind for relevant future roles.

Best wishes,
[Recruiter Name]

Best practices

always include a date-bound next step
avoid ambiguous language like "soon" or "shortly"
keep messages concise and specific
do not over-automate without human review for final outcomes

Final note

Follow-up quality is part of candidate experience quality. Use templates as a baseline, then personalize where needed.