A red attempt is a prompt to watch the clips, not a finding. Open the Review Center, check the settings that produced the score, watch the flagged moments, and make the decision yourself.
The short answer: open the Review Center, watch the clips, decide
Proctorio says the software does not make decisions about whether a test taker violated exam policy. Investigation and next steps belong to the administrator. The company renamed the Gradebook to the Review Center, and Oregon State's guide puts it on the quiz page in Canvas as the Proctorio Review Center option.
Where the report lives and what the colors mean
Clicking a test taker in the Review Center shows timestamps and the corresponding video clips for the behaviors in question.
Red means 60% or more of frames contain an abnormality, and Proctorio recommends reviewing every red attempt. Yellow means 35% to 59%, and reviewing those is suggested. Flags come from looking away, talking or multiple faces, depending on the frame-metric settings.
Does Proctorio record your screen explains what else the session captures.
Check the settings before you judge the score
Proctorio calls the score a suspicion level, calculated from the severity of the settings the administrator chose. Administrators choose the exam settings, select what activities they consider suspicious, and review the flags. Proctorio says it has no default settings.
Exam settings lock once the first test taker starts. Behavior settings and frame metrics can change at any time. Moving a metric toward green weighs it less, and updating the settings recalculates the scores.
Environmental abnormalities compare test takers with each other.
Watch the clips with the common false positives in mind
- Lighting. Proctorio says facial detection depends on lighting, and an over- or underexposed face may make the camera fail.
- Glasses glare and busy backgrounds can stop the webcam from picking up the face.
- Roommate noise is another trigger. Proctorio advises explaining the living situation before the exam.
- Routine movement causes false flags, especially in open-resource exams where test takers look down at notes.
- Technical glitches, room conditions and accessibility needs can all trigger indicators.
Multiple faces and handheld devices are among the behaviors an owner can turn on. Does Proctorio detect phones covers that setting.
A fair review in five steps
- Watch the full attempt, not only the flagged clip.
- Read the instructions and the permitted materials for that exam.
- Check for accommodations and technical logs.
- Ask the test taker what happened before you decide.
- Write down the evidence and the reason.
Chico State's guidance says a flag alone should not decide the outcome. Pitt recommends a written policy for escalating flags.
Using proctoring flags in hiring assessments
A proctoring flag is not a hiring signal. If you use these reports, treat the flag as one input and confirm the skill a different way. Tools such as AI Candidate Evaluation score every candidate on the same criteria, so a flagged session does not decide the hire by itself. Does Proctorio detect cheating sets out what the platform does and does not claim.
Record the outcome and the evidence, then move to the next candidate.